We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of BabyNameStore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.babynamestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast enough to send, maybe a little bigger than I thought
4 Aug 2019 17:54
4 Aug 2019 11:00
Super comfortable fabric
3 Aug 2019 08:06
Thanks to the store.
31 Jul 2019 09:39
Very comfortable, completely unfastened and partially.
31 Jul 2019 08:59
Great beautiful and arrived very fast, before was 90 days now cm 20 days approximately all right.
30 Jul 2019 06:40
30 Jul 2019 04:42
For the summer the most that, for 1 year and 7 months, 24 months just. Quality is good, in the volgograd region it was 3 weeks
28 Jul 2019 02:08
27 Jul 2019 05:15
Items received in good condition. Very satisfied. Recommended.
25 Jul 2019 20:20
Quality is not bad for this money, the size matches. It was about a month
25 Jul 2019 09:40
Super quality!!! it’s the second time I’ve ordered from this store and the product is amazing and the shipping is fast! Tnx very much!!!
24 Jul 2019 07:09
The product is great and fast delivery within ten days
23 Jul 2019 23:41
Wonderful bodik, delivery is super fast, the color is bright crimson, not red, as in the store's photo. Beautiful, small size for size, we took on growth, now in three months on the granddaughter looks like a dress. Very funny, it does not seem big.
23 Jul 2019 11:44
Loved the products
22 Jul 2019 10:40
Beautiful romper, bright colours, soft material. Fast delivery, received in 2 weeks. Highly recommended.